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> Dealing with False
Positives (a message marked as Spam that is not Spam)
The message in question should be submitted to notspam@dejazzd.com. Please follow the instructions below for submitting the message properly.
Note: The forwarded messages must be sent in the RFC-822 MIME type. Programs like Outlook, Outlook Express, or Netscape mail can send in this format. Webmail cannot send in this format.
Brightmail will investigate and fix the filters that we use, if deemed necessary.
> Notifying Brightmail of Missed Spam
Messages that are missed as spam may be forwarded to missedspam@dejazzd.com.
Please follow the instructions below for submitting the message properly.
Note: The forwarded messages must be sent in the RFC-822 MIME type. Programs like
Outlook, Outlook Express, or Netscape mail can send in this format. Webmail cannot
send in this format.
Brightmail must receive the missed spam within three days from when it was
initially sent to effectively write rules to filter the spam.
> Instructions For Submitting Emails for Review:
Microsoft Outlook Express 5/6:
- Select the message you want to submit.
- Right click on the message, then click on Forward as Attachment. A new
message box should open with an "Attach" field added under Subject.
- In the To field, address the new message to missedspam@dejazzd.com or notspam@dejazzd.com using whichever address the email applies to. Leave the subject and
body of the message blank.
- Send the message. If Outlook Express warns you that the message has no subject, just
click OK.
Microsoft Outlook 2000/2002/2003:
- Under the Tools menu click on Options.
- Under the Preferences tab, press the E-mail options button.
- On the bottom half of the window, under "When forwarding a message" select
Attach Original Message from the drop-down menu. Press OK. Press OK
on the next screen.
- Select the message you want to submit.
- Right click on the message, then click on Forward.
- In the To field, address the new message to missedspam@dejazzd.com or notspam@dejazzd.com using whichever address the email applies to. Leave the body of the message
blank.
- Send the message. (Note: Steps 1-3 need only be completed the first time you forward)
Netscape Messenger (4.7x series):
- Select the message you want to submit.
- Right click on the message, then click on Forward As Attachment. A new
message box should open with the Subject field already filled in.
- In the To field, address the new message to missedspam@dejazzd.com or notspam@dejazzd.com using whichever address the email applies to. Leave the body of the message blank.
- Send the message.
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