DE Jazzd 2.0 -> Technical Support - Dial-up Setting up with the CD

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Setting up Dial-up with the CD for an Existing Customer

This setup should only be used if you are creating a new account and would like to pay with a credit card (Visa, Mastercard and Discover are accepted). If you would like to make other billing arrangements please call Customer Service toll free at 1-877-905-2993, just choose option 1.

1. This is the screen that appears when the D&E Jazzd CD is inserted.

Press Next to continue.

(If installing the download from the website, you may get a screen that says Setup, pressing setup will take you to this screen.)

Setup Screen for Jazzd CD image

Technical Support Contact

2. On the Service Agreement screen please read the license agreement.

Press Accept on the "Software License Agreement" window to continue.

User Agreement

3. On the "Access Account" window select Activate Existing Account and click Next to continue.

Access Account Type

4. Select the software that should be installed and click Next to continue.

Software Selection Screen

5. Keep the default location and click Next to continue.

Installation Location Screen

6. If a dial prefix is necessary, select it from the drop down list.

Note: Normally this field should be left blank. A dial prefix is only needed if you need to dial 9 to dial out of the building (for a business) or if you need to turn off call waiting. If you are not sure what to do here, please leave this field blank.

Click Next to start the software installation.

Dial Prefix Screen

7. After the software is finished installing you will be prompted to reboot the computer.

Click on the Restart button.

Note: The CD may automatically eject from your CD-ROM drive at this point.

System Restart Screen

8. After the computer reboots the setup will automatically popup to continue.

Click Next to continue.

Jazzd Internet Service Screen

9. Verify the correct modem and the correct dial method are selected.

Click Next to continue.

(Normally, the modem listed is correct and tone dial should be selected.)

Dialing Setting Screen

10. On the user information screen the Full Name can be whatever you choose. It does not have to be the billing name, it can be a nickname or anything else.

For the User Name type in the first part of your login name. Having .dejazzd.com or @dejazzd.com is not required here as the software will automatically configure this.

In the Password field type in the correct password.
(Remember the password is case sensitive)

Click Next to continue.

User Information Screen

11. The D&E Jazzd software will now try to connect to the internet for the first time.

The processing signup will take a few moments.

Processing Signup Screen

12. When the software install completes properly, the Service Agreement page will appear.

Please read the license agreement and press Accept to continue.

Service Agreement Screen

13. Choose the local access number from the drop down list. This is done by choosing the closest town that you live near.

Click Next to continue.

Dialup Access Number Screen

14. Click Finish to complete the installation.

Setup is Complete Screen

15. The D&E Jazzd software will automatically launch and try to dial up to the phone number selected in the previous step.

16. The "Connect To D&E Jazzd" icon will appear on the desktop for future use.

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