Frequently Asked Questions on Dial-up Service

Q > I'm getting a really slow connection speed, what can I do?

A > Slow connection speeds are often attributed to telephone line quality issues. For example, rural telephone lines may be less likely to connect in a good 56k speed range (42,000 to 52,000 bps). Also, make sure there is no obvious noise on the line like a hum or static.

Check for updated modem drivers. This may be especially important if the computer is a few years old. Updated modem drivers often include adjustments that allow the modem to work better. If the modem came with the computer, check the computer manufacturer's website. If the modem was bought separately from the computer please check the modem manufacturer's website.

Make sure the dialup modem is plugged directly into the wall jack. Also try unplugging other telephone devices in the house. Even caller id units or satellite tv telephone connections can sometimes cause problems.

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