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Frequently
Asked Questions on Dial-up Service
Q
> I'm getting disconnected a lot, what can I do?
A > There are a number of reasons why disconnections may occur:
If the disconnections occur after walking away or not using the computer for 20
minutes or more, it could be the result of Idle disconnects. This is usually related
to settings on the computer that automatically drop the connection after a period
of time.
Dialup modems are very sensitive to telephone line conditions. Is there noise
on the phone line? A hum or static on the phone line may indicate there is a
phone line problem, and may often result in disconnections, if it connects at all.
Contact your local telephone company to have the phone line tested.
If the problem occurs when accessing email, especially if using Outlook Express,
there may be some settings that need to be adjusted. While Outlook Express is open
follow these steps:
- Click on the Tools menu and click on Options.
- In the Options window click on the Connection Tab.
- Make sure that Hangup After Sending And Receiving is NOT checked. However,
confirm that Ask Before Switching Dialup Connections is checked.
- Press Apply and then press OK to save these changes.
Dialup modems are very sensitive to telephone line conditions. Is there noise
on the phone line? A hum or static on the phone line may indicate there is a
phone line problem, and may often result in disconnections, if it connects at all.
Contact your local telephone company to have the phone line tested.
Check for updated modem drivers. This may be especially important if the
computer is a few years old. Updated modem drivers often include adjustments that
allow the modem to work better. If the modem came with the computer, check the
computer manufacturer's website. If the modem was bought separately from the
computer please check the modem manufacturer's website.
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