Frequently Asked Questions on Dial-up Service

Q > I'm getting a No Answer message when trying to connect (678 error), what does that mean?

A > A No Answer message generally means that the home computer and the ISP computer are not communicating properly. In Windows this is often indicated by a "678 error"

Check that the correct phone number is being dialed. If it's not necessary for the area code to be used for local calls then take that out of the phone number.

Dialup modems are very sensitive to telephone line conditions. Is there noise on the phone line? A hum or static on the phone line may indicate there is a phone line problem. This could lead to dialup connections not being successful, and this error occurs.

Check for updated modem drivers. This may be especially important if the computer is a few years old. Updated modem drivers often include adjustments that allow the modem to work better. If the modem came with the computer, check the computer manufacturer's website. If the modem was bought separately from the computer please check the modem manufacturer's website.

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