Frequently Asked Questions on Dial-up Service

Q > I'm getting a username/password error message (691 Error), what does that mean?

A > If prompted to retype username and/or password this usually means there is a problem with the username or password. In Windows this is often indicated by a "691 error".

Username Formatting:

Lancaster, York, and Harrisburg Area users your login name will be in this format:

Example: username.dejazzd.com

All other areas your login name will be in this format:

Example: username@dejazzd.com

If the username is correct, please re-type the password. Remember the password is case sensitive. Check that the Caps Lock key on the keyboard is turned off.

Please contact technical support if this doesn't resolve the problem. Call toll free at 1-877-905-2993, just choose option 3.

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